Monday, June 11, 2007
Not my Best Sales Approach
I am in sales, not used cars, but still I am in sales, which generally means a bit of customer coddling (not cuddling, although one of my more attractive customers has been flirting with me ever since I told her I had given up the idea of dating . . .ugh, women!?!). Last week, one of my favorite customers was "in a mood", and decided to berate my company and my boss (oddly, everyone seems to like yer monkster).
"Your boss is a @$&$#!" he said, about a recent decision my paycheck signer had made.
As , I have said before, I very much like and respect my boss, and me thinks I was also in a bit of a mood as well.
"Actually, what he did may have not been to your liking, but there was no malice behind it" explained I.
"Well, he's still a friggin' $#%&@!" he again commented.
O.K., I am from Baltimore, so I gently explained "Keeping in mind, that you are cursing him even after I explained there was no intention to 'cause you harm, I would hafta to say the definition of $%^^@! seems to fit you better in this instance"
He glared at me, than laughed "yeah, I guess your right, sorry"
Sometimes, backing down is good, sometimes it's not (o;
of course this customer was a friend, and didn't spend much $ anyway, so if he woulda gotten peeved, it wouldn't have been a great loss to our corporate pockets.